Where we deliver
We deliver across Europe, to the address you give at checkout. Inside Romania, during the transition we ship with DSC Expres Logistic S.R.L. (Dragon Star Curier) and Cargus S.R.L. For destinations outside Romania we choose the carrier shipment by shipment, and the cost is confirmed before dispatch — write to us at contact@windowland.ro or by phone on +40 732 405 826 or wait for our confirmation call.
We dispatch from a single address: Strada Petőfi Sándor 1bis, Dumbrăvița 307160, județul Timiș, România. For a Romanian courier order the cart can resolve, and for a pallet with a carriage cost fixed in advance, the cost shown before you place the order is firm; otherwise — any destination outside Romania, a product with no weight on record, a carrier we could not reach, or a pallet with no carriage cost fixed in advance — we confirm it after you place the order, never after it has been delivered.
You measure, we manufacture, and a courier delivers. We do not come out to measure and we do not fit.
How we ship
We ship by courier. The delivery method follows from the nature of the goods, not from a choice made at checkout.
- Courier
- During the transition we ship with DSC Expres Logistic S.R.L. (Dragon Star Curier) and Cargus S.R.L., for parcels up to 30 kg at ordinary dimensions. When the cart can price the order, the cost is shown before you place it and is firm; otherwise, the cost and the delivery date are given when we confirm the order.
- Outside Romania
- The carrier is chosen shipment by shipment, according to the destination. The cost is confirmed in writing before dispatch.
We never charge you a delivery cost you have not seen and agreed to beforehand.
How long delivery takes
The clock starts when the order is confirmed — and, for orders paid in advance, when the payment is confirmed.
- In-stock goods sent by courier: 2–5 working days.
- In-stock goods sent as freight: 3–10 working days, depending on destination and size.
- Configured or made-to-order goods: the timescale is given individually, in writing, when the order is confirmed.
In no case does delivery exceed 30 days from the conclusion of the contract, per art. 17 of GEO 34/2014. If we cannot meet the date we tell you, and you choose between a new date and cancelling the order with a full refund.
When the goods arrive
Risk of loss or damage passes to you when you take physical possession of the goods.
Check the consignment in front of the courier. If the packaging is visibly damaged, record it on the transport document before signing and tell us within 48 hours at contact@windowland.ro. A note made at the point of delivery is the only document that lets us recover the loss from the carrier.
If delivery fails
The carrier normally attempts delivery twice and contacts you on the number left with the order — which is why a phone number is required at checkout.
If goods come back to us because they could not be handed over for reasons outside our control, we refund the price of the goods. The cost of carriage out and back remains yours and is deducted from the refund.